Privacy policy

Information We Collect

At Vorteluz, we collect personal data to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing addresses, phone number (optional), and password when you create an account.
  • Order Details: Payment information (processed securely via third-party processors), purchase history, and product preferences.
  • Device & Usage Data: IP address, browser type, pages visited, and interactions with our website, collected via cookies and similar technologies.
  • Communications: Records of customer service inquiries, feedback, and marketing preferences.

How We Use Your Data

Your information is used for the following purposes:

  • Processing orders, payments, and deliveries.
  • Providing customer support and warranty services.
  • Personalizing your shopping experience and recommending products.
  • Sending transactional emails (e.g., order confirmations) and, with consent, marketing communications.
  • Improving our website, products, and services through analytics.
  • Complying with legal obligations (e.g., tax regulations).

Data Sharing & Third Parties

We only share data under these circumstances:

  • Service Providers: Trusted partners (e.g., payment processors, shipping carriers) assist in operations under strict confidentiality agreements.
  • Legal Compliance: When required by law or to protect Vorteluz's rights and safety.
  • Business Transfers: In case of mergers or acquisitions, with notice to users.

We do not sell your personal data to third parties.

Data Security & Retention

We implement measures including encryption, secure servers, and access controls to protect your data. Retention periods:

  • Account data: Until deletion request or 3 years of inactivity.
  • Order records: 7 years for tax/compliance purposes.
  • Marketing data: Until consent withdrawal.

Your Rights

Under GDPR, CCPA, and other regulations, you may:

  • Access, correct, or delete your personal data.
  • Object to processing or request data portability.
  • Withdraw consent for marketing communications.
  • Opt out of cookie tracking (via browser settings).

Submit requests via our Contact Form. We respond within 30 days.

Cookies & Tracking

We use essential, functional, and analytics cookies. Manage preferences via our Cookie Banner or browser settings.

Policy Updates

Changes will be posted here with an updated effective date. Continued use constitutes acceptance.