Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color preferences, then proceed to checkout. You'll receive an order confirmation via email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) options. Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Please note that customers are responsible for any customs duties or import taxes.
How can I track my order?
Once your order ships, you'll receive a tracking number via email that you can use to monitor your package's journey to you.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Swimwear must have hygiene liners intact. Please initiate returns through your account dashboard.
How do exchanges work?
For size or color exchanges, please return the original item and place a new order for the desired item. We'll process your refund once we receive the returned merchandise.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for the refund to appear in your account depending on your payment method.
Product Care
How should I care for my garments?
Each product comes with specific care instructions on its label. Generally, we recommend gentle machine wash or hand wash in cold water, and air drying to maintain fabric quality and color.
Do your pajamas shrink after washing?
Our pajamas are pre-shrunk, but minimal shrinkage (1-3%) may occur. We recommend following the care instructions and avoiding high heat when washing and drying.
Size & Fit
Where can I find size charts?
Detailed size charts are available on each product page. We provide measurements in both inches and centimeters for tops, dresses, skirts, and swimwear to help you find your perfect fit.
What if my item doesn't fit?
If you're unsure about sizing, we recommend checking our size guide or contacting our customer service team for advice. Remember you can always exchange or return items that don't fit properly.