Contact us

Customer Support

At Vorteluz, we value your shopping experience and are committed to providing excellent customer service. Our dedicated support team is available to assist you with any inquiries regarding our pajamas, blouses, dresses, skirts, tops, swimwear, and sweaters collections.

Email Assistance

For general inquiries, order status, or product questions:

Customer Service: [email protected]

Business Inquiries: [email protected]

We typically respond to all emails within 24-48 hours during business days.

Operating Hours

Our customer service team is available:

  • Monday - Friday: 9:00 AM - 6:00 PM (GMT)
  • Saturday: 10:00 AM - 4:00 PM (GMT)
  • Sunday: Closed

Please note response times may be longer during weekends and public holidays.

Quick Answers

For faster assistance, you may find answers to common questions in our FAQ section regarding sizing, shipping, returns, and care instructions for our products.