Tracking order

Track Your Order

How to Track Your Order

Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking number and shipping details. Follow these simple steps to track your package:

  1. Locate your tracking number in your shipping confirmation email
  2. Visit the carrier's website or use a universal tracking service
  3. Enter your tracking number in the designated field
  4. View real-time updates about your package's journey

Please allow 24-48 hours for tracking information to appear in the system after receiving your shipping confirmation.

Universal Package Tracking

For your convenience, we recommend using 17Track, a reliable universal tracking service that works with most major carriers worldwide.

How to use 17Track:

  1. Go to www.17track.net/en
  2. Enter your tracking number in the search box
  3. Click "Track" to view detailed shipping information
  4. Optional: Create an account to track multiple packages and receive notifications

Common Tracking Questions

Why isn't my tracking number working?

Tracking numbers may take 24-48 hours to activate in the carrier's system after shipment. If it's been longer than this and your tracking still isn't working, please contact our customer service team.

What does "In Transit" mean?

This status indicates your package is moving through the carrier's network and is on its way to the destination. The package may go through multiple facilities before final delivery.

My package shows as delivered but I haven't received it. What should I do?

First, check with neighbors or your building management. If you still can't locate the package, contact the carrier directly as they may have more detailed delivery information.

Need More Assistance?

If you're experiencing issues with tracking your order or have questions about your shipment status, please visit our Contact Us page for additional support options.